policies and conduct

shipping

once an order has been shipped, customers will receive an email confirming their shipping information.

it is the customer's responsibility to pay any customs fees/duties that may be incurred with the order upon delivery.

we are not responsible for delays caused by third-party carriers, weather, or other events beyond our control.

please note that all shipping times are estimates and are guaranteed.

returns

orders are final sale.

if you receive a damaged product, we will replace it if available. if not, we will issue a full refund.

if anything remains unclear, feel free to contact us via email or instagram DM so we can work out a solution.

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